Refund policy

Last updated: November 14, 2026

Because our balm is a personal skincare product, we can't accept returns or offer refunds for opened products, change of mind, or skin preference. Please check the ingredients and patch test before first use.

Damaged, wrong or lost orders

We'll send a free replacement or give a full refund if:

• your order arrives damaged, leaking or broken,
• you receive the wrong item, or
• it's lost in transit (tracking shows no movement for 10 business days).

Email hello@goodfatclub.com within 7 days of delivery with your order number and a photo of the problem. You don't need to send anything back.

Heat and texture

Tallow is a natural fat and can soften or firm up with temperature in transit. This is normal and not a defect. Pop it in the fridge for 20 minutes and it firms back up.

Wrong address

Email us as soon as possible. If the order hasn't shipped, we'll update it. Orders delivered to an address entered incorrectly at checkout can't be replaced for free.